Policy and Agreements

Below is a copy of the policies and procedures that must be read and agreed upon before swimming lessons will begin.  All payments, scheduling, cancellations and other questions are covered in the material. Please read the entire document carefully.

Policies

Welcome!

We are so excited you are joining our amazing program!! Because our program is small, we have limited spacing and the scheduling is very tight. We ask that you carefully read and agree to the following policies. It may seem like a lot of "rules," but these are necessary to keep things running smoothly and make sure that everyone is treated fairly. Above all, these are to ensure everyone's health and safety. Thank you again and we can't wait to get started on our swimming adventure! 


Below is a copy of the policies and procedures that must be read and agreed upon before swimming lessons will begin.  All payments, scheduling, cancellations and other questions are covered in the material. Please read the entire document carefully.


General Policy Agreements

General Policy Agreements:

A) Dream Big Swim Academy (DBSA) requires electronic written notifications for all communication. DBSA accepts the following

written communication methods: 

1.) Email to dreambigswimacademy@gmail.com 

2.) Text message to this number only - 304-919-2929. Replies to automated numbers or other staff are not accepted. 

3.) Electronic messages on Facebook through the DBSA page

only. Personal messaging is not accepted.

*At NO time will verbal notification/communication be accepted. No exceptions.

• Failure to submit correct written notification may result in payment forfeiture, program dismissal or other action.

B) A minimum two-month participation in the program is required. Cancellation or withdrawal before this period will result in payment forfeiture.

C) All accounts are required to have a valid credit card or bank account always on file. Clients are responsible for updating this information.

• Accounts with declined or invalid payment methods will not be permitted into lessons until the payment method is updated. The lesson day/time may be forfeited and re-enrollment required. No refunds or credit for missed/absent classes.

D) Tuition fees and other charges are billed on the 15th of each month. Account balances must be paid in full BEFORE the 1st of the

following month. Payments must be made prior to classes starting. Students with account balances will not be admitted to class. No credit or refunds will be given for missed classes. *See Payment Policy Below*

E) Due to our high demand and limited availability, lessons are scheduled and billed for the entire month, regardless of previously scheduled events, vacations, or other obligations. No credits or refunds are given for missed classes. Make up lessons are permitted only if DBSA receives written notification 24-hours in advance. *See Attendance Policy Below*

F) If at any time after the two-month minimum participation period you would like to discontinue lessons, you must submit written notification to DBSA before the 15th day of the month. Afer tuition fees are billed and statements emailed on the 15th, the scheduling

is final and no changes will be made. No exceptions.

• If you fail to notify DBSA by the 15th day of the month, you will automatically be billed for the next month and responsible for the full

payment. No exceptions. No refunds. *See Termination Policy Below*

G) DBSA reserves the right to use any photographs and/or videos taken during lessons for advertising and marketing purposes. Any photographs and/or videos acquired during lessons or by other means, such as but not limited to guardian submission, will be

considered property of DBSA. Written consent is NOT required for use of any obtained photography or videos. If you choose not to participate in advertising or marketing activities, you must submit a hand-written and signed letter stating you do not wish to participate. All efforts to accommodate requests will be made but not guaranteed. DBSA does not accept responsibility for photographs and/or videos used by other parties

Payment Policy

a) Registration fees are a one-time charge and must be paid online. Fees are non-refundable. Fee is not a deposit nor will it be applied as credit to lesson fees. No exceptions.

b) Cash and check payments may be brought to lessons and deposited into the locked payment box only.  At no time are DBSA staff permitted to accept or deposit payments. DBSA is not responsible for lost/stolen payments left with other personnel, incorrectly deposited, or misplaced. 

c) Invoices are emailed on the 15th of the month. All balances must be paid in full on or before the 1st of each month. Payments

received after 11:59 pm EST on the 1st will be charged a $15 late fee. No exceptions.

d) Outstanding account balances will automatically be charged to the account's saved payment method on the 2nd day of the month.

No exceptions.  

e) Declined/invalid payments will be charged a declined card fee ($35) in addition to the late fee ($15). Bank withdrawals or checks returned from the bank will be charged an insufficient funds fee ($40) in addition to the late fee ($15). *Declined/invalid payments will receive an email.*

• Balances must be paid in full within five (5) days or before the student's next lesson. Students with outstanding balances will not be permitted into lessons.

• No refunds or credits given for missed classes. Lesson day/time may be forfeited and re-enrollment required.

f) Credit/debit card payments have a 3% processing fee. Bank withdrawals have a 1% processing fee.

g) Check payments may be mailed. Payments must be received by the 1st.

h) Cash payments receive a $5.00 per child discount that is applied to the next month's invoice. The full balance must be paid for the

discount to be applied.

i) Accounts with multiple late payments, declined payments, or other invalid payment methods will be considered a "problem account."

Problem accounts will receive email notification that the account has been placed in this status.  Problem accounts are prevented from enrolling into any new classes, including make up lessons.

 •Any further account difficulties and ANY policy violations, will result in immediate  dismissal from the program and not readmitted for a (1) year period.  No refunds or

credits will be given.  Any remaining balance must be paid in full before re-admittance will be considered.

   *Re-admittance is NOT guaranteed and decisions will be individually based!*

j) NEW STUDENTS - If you are a new student, payments are due immediately. Payment must be received before lessons begin and

will NOT be accepted during the first week of class.

Attendance Policy

We understand that sometimes things happen. However, we cannot permit exceptions and NO special circumstances will be granted.


a) Students arriving 15 minutes (or more) late to a 30- minute lesson will not be permitted to start the lesson. Payment and lesson are

forfeited. Students will not be permitted to do "half" or "partial" lessons for any period of time.

b) Lessons may be rescheduled for another day and time only if electronic written notice is given 24 hours in advance. Less than 24-hour electronic written notification will result in forfeiture of payment and no rescheduling option.

c) One (1) lesson per month may be rescheduled free of charge. Additional reschedules/make ups will be assessed a $5/lesson fee.

d) Make up lessons must be scheduled within two (2) weeks of the scheduled absence. After the two week period, the lesson is forfeited and cannot be rescheduled.

• Make up lessons must be scheduled before 8 am on the day of lessons in order for advanced for preparation. No lesser time will be accepted, and students will not be admitted if enrolled after 8 am.

• Make up lessons cannot be rescheduled, even with advanced notification. If you cannot attend a makeup lesson, electronic written notification is still required or it will be considered a "No Show."

• If you are unable to schedule a make up lesson during any of the available options or two-week time period, the lesson is forfeited.

No refunds or credits are given.

e) Notification of cancellation is required before the lesson's scheduled start time, even if it is less than 24-hours. Failure to notify before lessons begin will be considered a "No Show"

• Two (2) "No Show" events in a two-month period will result in a 1-lesson suspension with payment forfeited.

• Two (2) "No Show" events in a one-month period will result in immediate removal from the program with payment forfeiture. No re-admittance to the program for a (1) one year period.

• Three (3) "No Show" events during any participation period will result in removal from the program with payment forfeiture. No re-admittance to the program.

Please Note:  Little Dreamers Classes do not have a make up option for missed classes.  In the event of an absence, the tuition fee is not refunded or credited.

Termination Policy:

a) Billing for the next month is automatic. If you wish to discontinue lessons for the next month, you must submit electronic written notification to DBSA before the 15th day of the month. After tuition fees are applied and statements emailed on the 15th, the scheduling is final and no changes will be made. No exceptions.

b) If you fail to notify DBSA by the 15th day of the month, you are still responsible for the full payment, regardless of participation. No exceptions. 

• If you did not give notice by the 15th day of the month, you may choose to attend lessons the next month as you still must pay.

c) Written notice submitted after the 15th of the month will be accepted as notification for the next billing cycle. No further notification is necessary.

d) Noncompliance with this policy will result in permanent removal from the program. Outstanding balances will be charged to the payment method on file.

• If the payment method on file is invalid/declined, the applicable fees will be charged in addition to the late fee. You will have one-month (30 days) to pay the account balance. After 30 days, additional late fees will be added, and the debt will be turned into a collection agency.

Diaper Policy

a) As required by the Health Department, ALL children ages 4 and under must be properly doubled diapered - regardless of toilet training.

b) Children found to be improperly diapered will be removed from the pool. The lesson and payment will be forfeited.

c) In the event that the pool must be closed due to fecal matter, students who were found to be improperly diapered will be charged for the closure and associated costs. These fees include, but are not limited to - pool rental fees, tuition fees for all cancelled classes/lessons, instructor pay, cost of pool treatment and chemicals, and equipment replacement.

Procedures

Pool Closures

Dream Big Swim Academy is an independent entity and is not affiliated with Millsop Community Center. The facility is rented.

Maintenance, upkeep, and other general issues and complaints about the facility should be taken to the facility staff.

a) This is a rented facility and we are subject to ALL pool rules and facility management.

b) Dream Big Swim Academy is not responsible for pool or building closures. Rescheduling may be possible but is NOT guaranteed. If lessons cannot be rescheduled, they will be forfeited. No refunds. No exceptions.

c) Inclement weather conditions that result in pool closure or lesson cancellation such as hazardous road conditions, thunderstorms, and lightening will not be refunded. Rescheduling may be possible but is NOT guaranteed. If lessons cannot be rescheduled, they will be forfeited. No exceptions.

Little Dreamers Classes

a) This is an infant-rescue style swimming course, not a "mommy and me" class. This class teaches infant rescue skills such as

independent floating and rolling. Infants and children are fully submerged during the course.

b) A parent or other adult must accompany the swimmer in the water and will need to demonstrate the skills being taught in class.

Participants must stay with the group and follow instruction. You must stay with the class and participate in the same activities as the group. No one is permitted to break away from the class, use equipment without permission, or attempt skills without instructor supervision. This class should be taken seriously.

c) ANY diversion from this policy will result in immediate removal from the pool with payment forfeiture. A second violation will result in immediate removal from the pool and dismissal from the program. All payments are forfeited. No exceptions.

d) Little Dreamers Classes do not have the option to make up a missed class. In the event of an absence, the tuition fee is not refunded or credited and the lesson is forfeited.

Hold Harmless Agreement

I have read and agree with the included policies and procedures and I, the undersigned participant, on behalf of my heirs, legatees and assigns, hereby agree to indemnify, save and hold harmless Dream Big Swim Academy staff, employees, operators, or any

representatives, the Weirton Board of Parks and Recreation, Millsop Community Center, or any of its agents, representatives, employees or assigns, for my health, safety, or any injury and/or disability arising out of or resulting from the use of the facility, equipment, or participation in planned programs.

I have prepared myself for the activity in which I or my heir, legatees and assigns, may participate. I hereby represent that I have disclosed all restrictions and/or conditions that may prohibit or inhibit participation in the activity I have chosen.

I have read and understand the foregoing.