FALL LESSONS NOW ENROLLING!
Below is a copy of the policies and procedures that must be read and agreed upon before swimming lessons will begin. All payments, scheduling, cancellations and other questions are covered in the material. Please read the entire document carefully.
We are so excited to have you join our program!! Below is a copy of the policy agreement that was signed electronically during registration. It may seem like a lot of "rules," but these are necessary to keep things running smoothly and make sure that everyone is treated fairly. Above all, these are to ensure everyone’s health and safety. Thank you again for joining Dream Big Swim Academy!
General Policy Agreements:
A) Dream Big Swim Academy (DBSA) requires electronic written notifications for all communication. DBSA accepts the following written communication methods:
1.) Email to firstname.lastname@example.org 2.) Text message to this number only – 304-919-2929. Replies to automated numbers or other staff are not accepted. 3.) Electronic messages on Facebook through the DBSA page only. Personal messaging is not accepted.
*At NO time will verbal notification/communication be accepted. No exceptions. *
• Failure to submit correct written notification may result in payment forfeiture, program dismissal or other action.
B) A minimum two-month participation in the program is required. Cancellation or withdrawal before this period will result in payment forfeiture.
C) All accounts are required to have a valid credit card or bank account stored on file. Clients are responsible for updating this information.
• Accounts with declined or invalid payment methods will not be permitted into lessons until the payment method is updated. The lesson day/time may be forfeited and re-enrollment required. No refunds or credit for missed/absent classes.
D) Tuition fees and other charges are billed on the 15th of each month. Account balances must be paid in full BEFORE the 1st of the following month. Payments must be made prior to classes starting. Students with outstanding account balances will not be admitted into class. No credit or refunds will be given for missed classes. *See Payment Policy Below*
E) Lessons are scheduled and tuition is billed for the entire month, regardless of previously scheduled events, vacations, or other obligations. No credits or refunds are given for missed classes. Make up lessons are permitted only if DBSA receives electronic written notification 24-hours in advance. *See Attendance Policy Below*
F) If at any time after the two-month minimum participation period you would like to discontinue lessons, you must submit written notification to DBSA before the 15th day of the month. After tuition fees are billed and statements emailed on the 15th, the scheduling is final and no changes will be made. NO Exceptions.
• If you fail to notify DBSA by the 15th day of the month, you will automatically be billed for the next month and responsible for the full payment. No exceptions. No refunds. *See Termination Policy Below*
G) DBSA reserves the right to use any photographs and/or videos taken during lessons for advertising and marketing purposes. Any photographs and/or videos acquired during lessons or by other means, such as but not limited to guardian submission, will be considered property of DBSA. Written consent is NOT required for use of any obtained photography or videos. If you choose not to participate in advertising or marketing activities, you must submit a hand-written and signed letter stating you do not wish to participate. All efforts to accommodate requests will be made but not guaranteed. DBSA does not accept responsibility for photographs and/or videos used by other parties.
a) Registration fees are a one-time charge and must be paid online. Fees are non-refundable. Fee is not a deposit nor will it be applied as credit to tuition fees. No exceptions.
b) Cash and check payments may be brought to lessons and deposited into the locked payment box only. At no time are DBSA staff permitted to accept or deposit payments. DBSA is not responsible for lost/stolen payments left with other personnel, incorrectly deposited, or misplaced.
c) Invoices are emailed on the 15th of the month. All balances must be paid in full on or before the 1st of each month. Payments received after 11:59 pm EST on the 1st will be charged a $15 late fee. No exceptions.
d) All outstanding account balances will automatically be charged to the account’s saved payment method on the 2nd day of the month. No exceptions.
e) Declined/invalid credit card payments will be charged a declined card fee ($35) in addition to the late fee ($15). Bank withdrawals or checks returned from the bank will be charged an insufficient funds fee ($40) in addition to the late fee ($15). *Declined/invalid payments will receive an email. *
• Balances must be paid in full within five (5) days or before the start of the next lesson. Students with outstanding balances will not be permitted into lessons until the balance is paid in full.
• No refunds or credits given for missed classes. Lesson day/time may be forfeited and re-enrollment required.
f) Credit/debit card payments have a 3% processing fee. Bank withdrawals have a 1% processing fee. These fees will be added to the account after payments have been processed.
g) Check payments may be mailed. Payments must be received by the 1st.
h) Cash payments receive a $5.00 per child account discount applied to the next month’s invoice. The full account balance must be paid for the discount to be applied.
i) Accounts with multiple late payments, declined/invalid payment methods, returned checks, or other continued policy violations will be considered a “problem account.” Problem accounts will receive email notification that the account has been placed in this status. Problem accounts are prevented from enrolling into any new classes, including make up lessons.
• Any further account difficulties and ANY policy violations, will result in immediate dismissal from the program and not readmitted for a (1) one-year period. No refunds or credits will be given. Any remaining balance must be paid in full before re-admittance will be considered.
* Re-admittance is NOT guaranteed and decisions will be individually based! *
j) NEW STUDENTS – If you are a new student payments are due immediately. Payment must be received before lessons begin and will NOT be accepted during the first week of class.
We understand that sometimes things happen. However, we cannot permit exceptions and NO special circumstances will be granted.
a) Students arriving 15 minutes (or more) late to a 30- minute lesson will not be permitted to start the lesson. Payment and lesson are forfeited. Students will not be permitted to do “half” or “partial” lessons for any period of time.
b) Lessons may be rescheduled for another day and time only if electronic written notice is given 24 hours in advance. Less than 24-hour electronic written notification will result in forfeiture of payment and no rescheduling option.
c) One (1) lesson per month may be rescheduled free of charge. Additional reschedules/make ups will be assessed a $5/lesson fee.
d) Make up lessons must be scheduled within two (2) weeks of the scheduled absence. After a two-week period, the lesson is forfeited and cannot be rescheduled.
• Make up lessons must be scheduled before 8 am on the day of lessons for advanced for preparation. No lesser time will be accepted, and students will not be admitted if enrolled after 8 am.
• Make up lessons cannot be rescheduled, even with advanced notification. If you cannot attend a makeup lesson, electronic written notification is still required or it will be considered a “No Show.”
• If you are unable to schedule a makeup lesson during any of the available options or two-week time period, the lesson is forfeited. No refunds or credits are given.
e) Notification of cancellation is required before the lesson’s scheduled start time, even if it is less than 24-hours. Failure to notify before lessons begin will be considered a “No Show.”
• Two (2) “No Show” events in a two-month period will result in a 1-lesson suspension with payment forfeited.
• Two (2) “No Show” events in a one-month period will result in immediate removal from the program with payment forfeiture. No re-admittance to the program for a (1) one-year period.
• Three (3) “No Show” events during any participation period will result in permanent removal from the program with payment forfeiture. No re-admittance to the program.
Please Note: Little Dreamers Classes do not have a makeup option for missed classes. In the event of an absence, the tuition fee is not refunded or credited.
a) Billing for the next month is automatic. If you wish to discontinue lessons for the next month, you must submit electronic written notification to DBSA before the 15th day of the month. After tuition fees are applied and statements emailed on the 15th, the scheduling is final and no changes will be made. No exceptions.
b) If you fail to notify DBSA by the 15th day of the month, you are still responsible for the full payment, regardless of attendance. No exceptions.
c) Written notice submitted after the 15th of the month will be accepted as notification for the next billing cycle. No further notification is necessary.
d) Noncompliance with this policy will result in permanent removal from the program. Outstanding balances will be charged to the payment method on file.
• If the payment method on file is invalid/declined, the applicable fees will be charged in addition to the late fee. You will have one-month (30 days) to pay the account balance. After 30 days, additional late fees will be added, and the outstanding balance will be turned into a collection agency.
a) As required by the Health Department, ALL children ages 4 and under must be properly doubled diapered – regardless of toilet training.
b) Children found to be improperly diapered will be removed from the pool. The lesson and payment will be forfeited.
c) In the event that the pool must be closed due to fecal matter, students who were found to be improperly diapered will be charged for the closure and associated costs. These fees include, but are not limited to – pool rental fees, tuition fees for all cancelled classes/lessons, instructor pay, cost of pool treatment and chemicals, and equipment replacement.
Dream Big Swim Academy is an independent entity and is not affiliated with Millsop Community Center. The facility is rented. Maintenance, upkeep, and other general issues and complaints about the facility should be taken to the facility staff.
a) This is a rented facility and we are subject to ALL pool rules and facility management.
b) Dream Big Swim Academy is not responsible for pool or building closures. Rescheduling may be possible but is NOT guaranteed. If lessons cannot be rescheduled, they will be forfeited. No refunds. No exceptions.
c) Inclement weather conditions that result in pool closure or lesson cancellation such as hazardous road conditions, thunderstorms, and lightening will not be refunded. Rescheduling may be possible but is NOT guaranteed. If lessons cannot be rescheduled, they will be forfeited. No exceptions.
a) This is an infant-rescue style swimming course, not a "mommy and me" class. This class teaches infant rescue skills such as independent floating and rolling. Infants and children are fully submerged during the course.
b) A parent or other adult must accompany the swimmer in the water and will need to demonstrate the skills being taught in class. Participants must stay with the group and follow instruction. You must stay with the class and participate in the same activities as the group. No one is permitted to break away from the class, use equipment without permission, or attempt skills without instructor supervision. This class should be taken seriously.
c) ANY diversion from this policy will result in immediate removal from the pool with payment forfeiture. A second violation will result in immediate removal from the pool and dismissal from the program. All payments are forfeited. No exceptions.
d) Little Dreamers Classes do not have the option to make up a missed class. In the event of an absence, the tuition fee is not refunded or credited and the lesson is forfeited.
Note: The policies are for the health and safety of all parties involved. Any violation in these policies will result in immediate removal from the property, lesson and payment forfeiture and consideration for program removal with no refunds.
a.) ONE adult per family may bring students to lessons, regardless of the number of students. Adult does not have to be the parent.
b.) We reserve the right to require masks worn by all parties in attendance to lessons. Notice will be given if masks will be needed.
c.) All participants and staff must submit to a temperature reading before participation. Any individual with a temperature reading over 99.0 F will not be permitted to enter the pool. The lesson and payment will be forfeited. Refusal to submit to the temperature reading will forfeit the lesson and payment.
d.) All parties will be required to fill out a health form at the beginning of each lessons. These forms are to be answered honestly. Any falsification of these forms will be considered negligence and said parties will be removed from the program with lessons and payment forfeited. Parties who knowingly have been exposed to COVID-19 or are infected and do not stay home, may have a criminal charge filed.
e.) All bystanders and other parties will be required to maintain the minimum 6 foot social distancing requirement.
f.) No observers will be allowed on the pool deck. All observers must remain in the designated seating area and may not wonder the property.
g.) No public restrooms will be available. Students who need to use the restroom will be removed from the pool, and the remainder of the lesson forfeited. Participants are permitted to use the portable restroom located across the street from the pool.
h.) Small, portable changing tents will be provided. These amenities are use "at your own risk." Sanitation supplies will be provided for self-use. Any use of sanitation products other than property cleaning will be considered theft and prosecuted as such.
i.) The summer facility is privately owned property. Any vandalization, theft, property damage or other criminal activities will have the proper authorities notified and criminal charges filed. Violators will be removed the property and permanently banned from program participation. All lessons and payments will be forfeited.